Privacy Policy

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or has been de-identified so that it cannot reasonably identify you.

Depending on how you interact with our Services and as permitted or required by applicable law, we may collect or process the following categories of personal information:

Contact Information

This may include:

• Name
• Billing address
• Shipping address
• Phone number
• Email address
• Other contact details provided by you

Payment and Financial Information

This may include information relating to your payment and transactions, such as:

• Payment method
• Transaction details
• Payment confirmation
• Billing information
• Other information required to process your payment

Where payments are processed through third-party payment providers, your payment information may be processed directly by those providers in accordance with their respective privacy policies.

Account Information

If you create an account with us, we may collect information such as:

• Username
• Password
• Account preferences
• Account settings
• Other information associated with your account

Transaction Information

We may collect information about your interactions with our store, including:

• Products you view
• Products added to your cart
• Products added to your wishlist
• Products purchased
• Returns and exchanges
• Cancelled orders
• Previous transactions

Communications

We may collect information contained in communications between you and Dhaara – House of Sarees, including information provided when you contact our customer support team or communicate with us regarding an order, return, exchange, complaint, or other enquiry.

Device Information

When you access our website, we may automatically collect certain technical information, including:

• Device type
• Browser type
• Operating system
• IP address
• Network information
• Unique device identifiers
• Other technical information

Usage Information

We may collect information about how you interact with our Services, including pages visited, features used, browsing activity, and the date and time of your interactions.

We may collect personal information from the following sources:

Directly From You

We may collect information when you:

• Create an account
• Place an order
• Visit or use our website
• Subscribe to communications
• Contact customer support
• Request a return or exchange
• Submit a review or feedback
• Otherwise provide information to us

Automatically Through Our Services

Certain information may be collected automatically when you browse or use our website through cookies and similar technologies.

From Service Providers

We may receive or process information through third-party service providers that help us operate our business, such as payment processors, shipping providers, website hosting providers, technology providers, analytics providers, and customer-support services.

From Partners or Other Third Parties

We may receive information from business partners or other third parties where permitted by applicable law.

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

1. Providing and Improving Our Services

We may use your information to:

• Process and fulfil your orders
• Process payments
• Arrange shipping and delivery
• Process returns and exchanges
• Provide customer support
• Manage your account
• Remember your preferences
• Provide information relating to your orders
• Improve our website and Services
• Personalise your shopping experience
• Recommend products that may be relevant to your interests

2. Marketing and Advertising

Where permitted by applicable law and subject to your preferences, we may use your information to send promotional or marketing communications through channels such as:

• Email
• SMS or text messages
• WhatsApp
• Other digital communication channels

We may also use information about your interactions with our Services to improve our marketing and promotional activities.

You may opt out of marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

3. Security and Fraud Prevention

We may use personal information to:

• Protect the security of our website and Services
• Authenticate accounts
• Detect and prevent fraudulent transactions
• Investigate suspicious or unlawful activity
• Protect our customers and business
• Prevent misuse of our Services

If you create an account, you are responsible for keeping your account credentials confidential. We recommend that you do not share your password or other account access information with anyone.

4. Communicating With You

We may use your personal information to:

• Respond to your enquiries
• Provide customer support
• Provide order updates
• Communicate regarding returns and exchanges
• Notify you about changes to our Services or policies
• Maintain our customer relationship

5. Legal and Regulatory Reasons

We may use and disclose your personal information where reasonably necessary to:

• Comply with applicable laws and regulations
• Respond to lawful requests from government authorities or law-enforcement agencies
• Comply with legal processes
• Protect our legal rights
• Investigate suspected fraud or unlawful activity
• Enforce our Terms of Service and other policies
• Resolve disputes or legal claims

We may disclose personal information to third parties where reasonably necessary to operate our business, provide our Services, fulfil orders, process payments, or comply with applicable law.

These third parties may include:

Service Providers

We may share information with service providers who assist us with:

• Website hosting and technology
• Payment processing
• Shipping and delivery
• Order fulfilment
• Customer support
• Data analytics
• Cloud storage
• Website maintenance
• Fraud prevention
• Marketing and communications

These service providers may process your information only as necessary to provide the services they perform for us, subject to applicable contractual and legal requirements.

Payment Providers

When you make a payment, relevant information may be shared with the payment gateway, bank, UPI provider, or other payment service provider necessary to process the transaction.

Payment providers may process your information according to their own privacy policies and applicable laws.

Shipping and Delivery Providers

We may share necessary information such as your name, phone number, and delivery address with postal services, courier companies, or other delivery providers so that your order can be delivered to you.

When You Request or Consent

We may disclose information when you specifically request us to do so or otherwise provide your consent.

Social Media and Third-Party Services

If you interact with our social media pages, widgets, or other third-party integrations, certain information may be processed by those third-party providers according to their own privacy policies.

Legal Requirements

We may disclose information when required or permitted by applicable law, including in response to lawful requests, court orders, government requests, or law-enforcement requirements.

Business Transactions

If Dhaara – House of Sarees is involved in a business transaction such as a merger, acquisition, restructuring, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

Our website may use cookies and similar technologies to help operate the website, remember preferences, understand how visitors use our Services, improve website functionality, and provide a better shopping experience.

You may be able to control or disable certain cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

We take reasonable measures to protect your personal information against unauthorised access, misuse, alteration, disclosure, or destruction.

However, no online transmission or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of your information.

We retain personal information for as long as reasonably necessary to provide our Services, fulfil transactions, maintain business and financial records, comply with legal and regulatory obligations, resolve disputes, prevent fraud, and enforce our agreements.

The period for which information is retained may vary depending on the type of information and the purpose for which it was collected.

Depending on applicable law, you may have rights relating to your personal information, including the right to:

• Request information about personal data we hold about you
• Request correction of inaccurate information
• Request deletion of personal information where legally applicable
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications
• Raise concerns regarding the handling of your personal information

To exercise an applicable privacy right or make a privacy-related request, please contact us using the contact details provided below.

We may need to verify your identity before processing certain requests.

Our Services are not intended to knowingly collect personal information from children without appropriate consent or as otherwise permitted by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend that you review the privacy policies of third-party websites before providing them with your personal information.

We may update or modify this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or Services.

The updated version will be posted on this page with the revised “Last updated” date.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

We will make reasonable efforts to respond to privacy-related enquiries within a reasonable period and in accordance with applicable law.